Unique Apparel

To return or exchange items purchased on LunaandShadow.shop, the Luna and Shadow app or by phone, follow these easy steps: 1. Find Your Order Number If you have a Luna and Shadow account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Start Your Return 2. Print Your Return Label After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it. 3. Attach Return Label Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label. If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package. Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 14 business days for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment. Please note: Luna and Shadow is not responsible for any items not purchased from Luna and Shadow returned to us by mistake. 4. Exchanges If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed within 14 days.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.